Phone Services
Contact us today for a personalized quote on a new phone system. Our staff can lead you to a decision on a system that can fit your office needs and budget. We specialize in the small business line of phone systems from Avaya , but can service many others upon request. Our services include, but are not limited to:
New phone system installations
Our technicians are very conscientious about our customers business while installing new systems. The majority of the time systems can be installed with absolutely no down time for receiving the phone calls that bring our customers their business.
Existing System moving
We work with our customers to efficiently move their systems to their new locations in a prompt manner. Our customers experience the least amount of down time as possible.
Upgrading of existing equipment
Periodically manufactures have new software release’s that provide increased functionality and features. We can accomplish these upgrades for our customers with ease.
Voice mail
Voice mail has become an essential part of doing business. Customers expect to speak to someone when making calls, which is not always possible. When it is not possible, the next best thing is to leave a message in voice mail box of the person they were trying to reach. Messages left with a someone else can left up to interpretation which can lead to miscommunication. When a person can hear the message for them self, there is less of a chance of miscommunication.
MAC’s (Moves, Adds, and Changes)
As business needs change, it directly effects how the phones on your system are configured. When employees move to a different office, when new employees are added or when features available on a phone are changed, we can accommodate your changing business needs in a timely manner.
Headset installations
Headsets have become very popular in recent years for many reasons. Employees enjoy the ease in which they can communicate over the phone hands free. Not only are headsets convenient, they are also ergonomic. Headsets should be considered for employees that are on the phone for long periods, such as conference calls. We also provide solutions that are wireless.
Paging
Paging is an essential tool to communicate with a mass of employees at the same time. A paging system can also be used to reach employees in remote areas also, such as warehouses and in manufacturing areas.
Music/Message on hold
Music/Message on hold is a great way to inform potential customers of a current special that you are currently offering on a product or service. Customers will be assured that they were not disconnected when they hear your prerecorded message rather than hearing dead air.
Door phones
Door phones are a perfect fit for a back door where you receive deliveries which must remain locked. The door phone can be programmed to ring to a single phone or a group of phones depending on the situation. With a simple press of one button the visitor will be in touch with one of your employees.